With significant investment in transport and infrastructure in both Sydney and Melbourne at the moment, we are seeing a huge demand for CX in the design and operations of existing and new transport networks.

Come and hear from: Yarra Trams about the challenges of delivering a better experience with significant constraints; from John Holland about how they are integrating CX into new train station and infrastructure design; and from Transurban who are innovating the CX around road tolling.

Guest Speakers

Emilie Perrot

Emilie Perrot

Yarra Trams, Director, Customer Experience and Growth

Emilie has 16 years of experience in the transport industry in Australia and overseas. Her roles have included leading the transformation of Eurostar into a single and autonomous company enabling the organisation to become the most loved transport company in Europe. She currently sits on the Board of the Public transport Ombudsman as a Non Executive industry director. At Yarra Trams, Emilie is accountable for making the customer the centre of everything the organisation does, so the business can deliver world-class services to passengers.

Speaking in Melbourne

Larry McGrath

Larry McGrath

John Holland, Executive General Manager – Customer and Corporate Affairs

Larry’s career has seen him work across the public and private sectors in transport and infrastructure, helping to deliver major projects including the North West Rail Link and Sydney Light Rail, along with implementing significant reform initiatives. At John Holland, Larry is responsible for ensuring customer needs are met and works to position the company for future growth opportunities.

Speaking in Sydney

Mark Byrne

Mark Byrne

Transurban, Head of CX

Mark has 15 years’ experience in the ITS (Intelligent Transport Systems) industry and has held a wide range of transport related roles both in Australia and internationally. He is passionate about digital disruption within the transport industry. At Transurban, Mark is looking at delivering frictionless experiences, which aid in strengthening communities through transport.

Speaking in Sydney & Melbourne


7:00 am: Doors open, coffee and canapés will be available.
7:30 am: Introduction, speakers and Q&A.
8:30 am: Q&A ends. Additional questions and networking.
9:00 am: Finish.


Date: Wednesday 26 July 2017
Location: The Cluster, Level 20, 31 Queen Street, Melbourne VIC 3000


Date: Thursday 27 July 2017
Location: Level 6, 7 Macquarie Place, Sydney NSW 2000

We hope to see you there!