Gerard Corcoran on using design thinking to drive innovation

Gerard Corcoran on using design thinking to drive innovation

By Megan Edlin

October 15th, 2015 “If we don’t do it, we’ll die”. Darwinian Theory tells us that if we don’t adapt, we will become extinct. Gerard Corcoran, CEO of HASSELL Studio, visited CEC to convey his experience in Design and Innovation. The crux of his message was twofold. Gerard outlined the importance of not just designing beautiful … Read More

Celebrating CX Day

Celebrating CX Day

By CEC

October 7th, 2015 On Tuesday night we were delighted to celebrate Customer Experience (CX) Day with people who share our passion for fantastic customer experiences! CX Day is a global celebration of companies and professionals that create great experiences for their customers. We invited CX professionals, UX designers, people from big companies, small start ups … Read More

Customer satisfaction and loyalty

Customer satisfaction and loyalty

By Edric Verbeek

May 5th and 7th, 2015 Last week, we were fortunate to host 80 people from some of Australia’s biggest and best organisations to discuss one question: ‘How do we get our customers to like us?’ On the face of it, this is a simple question, but very few companies have answered it successfully. We had … Read More