In the first of our 2017 breakfast series, we hosted David Tudehope, CEO of Macquarie Telecom (Sydney and Melbourne) and Andrew Smith, Director of Customer Strategy & Design (Melbourne).
Macquarie Telecom Group has achieved the highest corporate Net Promoter Score (NPS) in Australia, over +60. David told the story of their transformation and share his experiences on how to achieve similar results.
Andrew Smith joined at our event in Melbourne and shared Telstra’s story of NPS and customer advocacy. Both David and Andrew hosted an invigorating Q&A getting to the bottom line of NPS and how to work towards measurement strategies that deliver results.