What is the future of universities?

What is the future of universities?

By Annabel, Karla and Shane

What is the future of university? With the rise of digital learning, will there be a need for physical campuses? What will campuses look like? What do emerging technologies mean for universities? The future of Australian universities is a key interest area for CEC. Facing disruption from online educational resources such as MOOC’s and vocational … Read More

Product Obsession is killing the customer experience

Product Obsession is killing the customer experience

By Sean Lurie

Only 20% of product features are always or often used, leaving 80% of product features are seldom or never used. This has been called “the biggest waste in software development”. [1] When delivering digital products, it’s easy to get so caught up with shipping features, you may forget why you’re developing them in the first … Read More

Our 15th Birthday Party

Our 15th Birthday Party

By Imogen Moore

  On Friday 21st September we celebrated our 15th birthday alongside some of our close friends and colleagues with an intimate celebration held at our studio in Circular Quay. We were joined by BVN, the designers of our award-winning studio, who held an immersive VR experience showcasing their latest architectural designs of the new Marrickville Library; … Read More

15 books for 15 years – a look into CEC’s library

15 books for 15 years – a look into CEC’s library

By Raj Mendes

  For those of you that know me, I read a lot, so I thought I’d share some of what has inspired me over the years. A number of authors I’m about to quote have contributed in some way shape or form to the way I’ve held conversations, managed relationships, built successful teams, and succeeded … Read More

15 years on

15 years on

By Raj Mendes

The Customer Experience Company (CEC) will officially be 15 years old in September, 2018. It’s been an amazing journey born out of the idea that if organisations were to focus on humans and their unarticulated needs, they would emerge as leaders and gain competitive advantage. This would be enduring – no matter what changed in the … Read More

Time, Trauma and Personas

Time, Trauma and Personas

By Jenny D

  Nowadays, Personas are a familiar and widely used design tool. Their popularity is rooted in their ability to build empathy by highlighting the ‘why’ behind peoples’ behaviours. Practitioners who think about the needs of a fictional persona are better able to infer what a real person might need. Personas also help prevent ‘self-referential design’ … Read More

Emotional intelligence in teams

Emotional intelligence in teams

By Karla Samuels

  Employees are looking for more from their place of work than just a company’s reputation or a big paycheck. What distinguishes workplaces and makes them more desirable is the culture instilled in everyday practices which address not only the physical needs but the emotional needs of employees. But everyone has a role to play, … Read More

New Ways of Working – a Breakfast Event Recap

New Ways of Working – a Breakfast Event Recap

By Imogen Moore

  We put the question, ‘How are leading organisations dealing with significant change?’ to three guest speakers from Westpac, Atlassian and NSW Department of Finance, Services and Innovation at the latest event in our breakfast series ‘New Ways of Working’. We heard the speakers discuss disruption, new business models, ecosystems, human centred design and digital … Read More