We all know the terms; Agile, Lean, Scrum, Waterfall, ‘WAGILE’. They all describe methodologies for digital development: how we organise, design and deliver digital experiences to our customers. There are pros and cons to each – reasons why these are more or less relevant for your organisation. How should Design and Delivery teams work together? … Read More
On the morning of Thursday 29th November we partnered with Qualtrics to host the latest in our breakfast event series: ‘The culture of data driven decision making’. Data, when used correctly, can be invaluable to your organisation and can transform your company’s culture, product, or service offering, translating directly into value for your customers. When … Read More
Early this morning we partnered with Oceans Group to host an exclusive panel discussion about how leaders in the insurance industry are driving customer and business value through digital transformation. We first heard from Steve Raynor, Former COO at QBE discuss the benefits in taking a customer-centric approach to improving the claims experience. When it … Read More
Each year CEC hosts an annual offsite for all staff members, and this year we all hopped on a bus on a Thursday afternoon and drove to Jervis Bay. We stayed at The Woods Farm, a boutique luxury accommodation located on 40 acres of picturesque country farm land in Tomerong forest. The property is … Read More
The concept of ‘technical debt’ is familiar to software practitioners. Wikipedia defines it as “the implied cost of… choosing an easy solution now, instead of using a better approach that would take longer.” In other words, if we take shortcuts we will have to pay for it down the track. We should be applying this … Read More
What is the future of university? With the rise of digital learning, will there be a need for physical campuses? What will campuses look like? What do emerging technologies mean for universities? The future of Australian universities is a key interest area for CEC. Facing disruption from online educational resources such as MOOC’s and vocational … Read More
Only 20% of product features are always or often used, leaving 80% of product features are seldom or never used. This has been called “the biggest waste in software development”. [1] When delivering digital products, it’s easy to get so caught up with shipping features, you may forget why you’re developing them in the first … Read More
On Friday 21st September we celebrated our 15th birthday alongside some of our close friends and colleagues with an intimate celebration held at our studio in Circular Quay. We were joined by BVN, the designers of our award-winning studio, who held an immersive VR experience showcasing their latest architectural designs of the new Marrickville Library; … Read More
For those of you that know me, I read a lot, so I thought I’d share some of what has inspired me over the years. A number of authors I’m about to quote have contributed in some way shape or form to the way I’ve held conversations, managed relationships, built successful teams, and succeeded … Read More
The Customer Experience Company (CEC) has been acknowledged as a Representative Vendor in Gartner’s Market Guide for Digital Business Consulting Services for our customer-led approach centered on helping clients find the right balance between digital and human interactions.
