Complacency has left Australian universities lagging on student experience

Complacency has left Australian universities lagging on student experience

By Frances McClelland

Ken Rogoff’s recent op-ed laments the glacial pace in which universities worldwide are changing, quickly falling behind global developments in technology and artificial intelligence to deliver a stagnant and ‘boring’ learning experience. If universities are seen to be leading innovation through research, why is there such a large gap between the groundbreaking findings of academics … Read More

Digital experience, analog mindset?

Digital experience, analog mindset?

By Laurence Crew

It is easy to recognise a great digital experience, but the rules for success extend beyond the user interface. The implications of digital transformation reach deeply across business models, products and processes. When it comes to digitising your product or service, how can you ensure the experience lives up to the potential of the medium? … Read More

CEC hosts Good Design Australia’s Design As Strategy Forum

CEC hosts Good Design Australia’s Design As Strategy Forum

By Raj Mendes

CEC recently hosted the Design as a Strategy Forum at our Sydney Design CentreI had the pleasure of welcoming participants to our venue and I spoke about true innovation being not just something new for it’s own sake – but a better way of solving a problem. The big innovation stories today are coming from … Read More

Who are the new ageing?

Who are the new ageing?

By Aimee Defries

We’ve all heard the headlines. The population is ageing; the ‘silver tsunami’ is on its way. The demographic view of ageing paints a compelling picture.  But how well do we really know the ‘new ageing’?  Taking a generational view, we know that older Australians of the future will have a very different set of expectations … Read More

CEC launches a Voice of Customer maturity model

CEC launches a Voice of Customer maturity model

By Frances McClelland

CEC has made a condensed version of our full VoC maturity assessment tool available on our website. Why? Because 2 of 3 Voice of Customer (VoC) programs fail to deliver on their desired objectives We now all know that organisations with a great customer experience continue to outperform their counterparts, on both revenues and efficiency. … Read More

Can you redesign healthcare in five days?

Can you redesign healthcare in five days?

By Sean Lurie

Can you redesign healthcare in five days? At CEC, we’re passionate about healthcare. Whilst we know that Australia’s system is one of the best in the world, we recognise that a number of challenges stand in its way for providing effective, timely, coordinated healthcare. In order to challenge ourselves, develop our skills and continue exploring … Read More

Human Digital – keeping people at the heart of digital transformation

Human Digital – keeping people at the heart of digital transformation

By Chris Severn

The future of business is digital. Threats to incumbent businesses in every sector are digital. Corporate investment and executive focus is about digital. All these statements are true and we’d be foolish to pretend otherwise, so is this ABC news story about chatbot dissatisfaction just a reactionary complaint against inevitable change? I believe not – … Read More