How designers are shaping the future

How designers are shaping the future

By Sean Lurie

Not a pessimistic designer, nor a cynical designer – a critical designer looks at the past, to rethink the present and reimagine a brighter future. Futurist Alvin Toffler once said “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.” Living in … Read More

The Customer Experience Company – our rebrand story

The Customer Experience Company – our rebrand story

By CEC

We recently launched the new visual branding for The Customer Experience Company (CEC) along with creating and moving into a stunning new purpose-designed working environment. It has been such a transformative and empowering experience, we wanted to share our story. A bit of background in case you don’t know us: The Customer Experience Company is … Read More

How much longer will healthcare remain immune to disruption?

How much longer will healthcare remain immune to disruption?

By Edric Verbeek

The healthcare industry has eluded disruption for some time, but an increasing number of potential disruptors have been entering the arena over the last 12 months. From IBM’s Watson, that recently diagnosed a rare form of leukaemia in 10 minutes, to the local 1stAvailable.com online booking platform, which also offers a range of other services … Read More

Earn the right to delight

Earn the right to delight

By Edric Verbeek

The secret to growing advocacy is delighting your customers, right? Yes, but it could backfire unless you get your core offering right first. Your core offering is the value your customers can’t do without. Imagine your offering as a skyscraper and you are competing to be the tallest building in the city. Your core is … Read More

Design better services, tap into your soft side

Design better services, tap into your soft side

By CEC

We live in an age where technology has become an essential and ubiquitous presence in our daily lives. As we move forward into the future, it only stands to reason that our reliance and eager assimilation of technology will only increase, with our phones, gadgets and devices taking on an ever-increasing role in our interactions, … Read More

What can an agency bring to your internal design challenges?

What can an agency bring to your internal design challenges?

By Sean Lurie

We often see companies that want the best of both worlds – they want innovation strategy, but they also want a roadmap to success, mapping out every step from inception to design and delivery. It could be said that uncovering new opportunities for growth and innovation isn’t even the hardest part, it’s finding the level … Read More