Event recap: The culture of data-driven decision making

Event recap: The culture of data-driven decision making

By CEC

On the morning of Thursday 29th November we partnered with Qualtrics to host the latest in our breakfast event series: ‘The culture of data driven decision making’. Data, when used correctly, can be invaluable to your organisation and can transform your company’s culture, product, or service offering, translating directly into value for your customers. When … Read More

Event recap: Digitising the ultimate grudge purchase

Event recap: Digitising the ultimate grudge purchase

By Imogen Moore

Early this morning we partnered with Oceans Group to host an exclusive panel discussion about how leaders in the insurance industry are driving customer and business value through digital transformation. We first heard from Steve Raynor, Former COO at QBE discuss the benefits in taking a customer-centric approach to improving the claims experience. When it … Read More

CEC’s Annual Offsite

CEC’s Annual Offsite

By Imogen Moore

  Each year CEC hosts an annual offsite for all staff members, and this year we all hopped on a bus on a Thursday afternoon and drove to Jervis Bay. We stayed at The Woods Farm, a boutique luxury accommodation located on 40 acres of picturesque country farm land in Tomerong forest. The property is … Read More

Our 15th Birthday Party

Our 15th Birthday Party

By Imogen Moore

  On Friday 21st September we celebrated our 15th birthday alongside some of our close friends and colleagues with an intimate celebration held at our studio in Circular Quay. We were joined by BVN, the designers of our award-winning studio, who held an immersive VR experience showcasing their latest architectural designs of the new Marrickville Library; … Read More

New Ways of Working – a Breakfast Event Recap

New Ways of Working – a Breakfast Event Recap

By Imogen Moore

  We put the question, ‘How are leading organisations dealing with significant change?’ to three guest speakers from Westpac, Atlassian and NSW Department of Finance, Services and Innovation at the latest event in our breakfast series ‘New Ways of Working’. We heard the speakers discuss disruption, new business models, ecosystems, human centred design and digital … Read More

Keeping employees engaged in the services industry

Keeping employees engaged in the services industry

By CEC

Last week, we ran another of our regular CEC Breakfast event series.  Steven Issa, Director Service Centres of Service NSW, presented to our early morning guests. Steven shared the exceptional customer experience journey that Service NSW has gone through, which started in 2013 with a Voice of the Customer survey. Steven elaborated on how the … Read More

Mastering CX in transport & infrastructure

Mastering CX in transport & infrastructure

By CEC

Last week in Melbourne and Sydney, CEC held the latest event in our breakfast event series. Three guest speakers from the transport and infrastructure industry came together to discuss their viewpoints on how customer experience impacts their organisations and the industry as a whole. Emilie Perrot from Yarra Trams, Mark Byrne from Transurban and Larry … Read More

CEC’s Social:Light Vivid Event

CEC’s Social:Light Vivid Event

By CEC

On Thursday 15 June clients and colleagues joined the CEC team for drinks, canapés, music and chat, whilst enjoying stunning treetop views of the Vivid festival lights at Circular Quay. CEC’s design centre in Sydney is perched in the perfect position to revel in the Vivid light experience, and we wanted to share our unique … Read More

Transforming the patient experience

Transforming the patient experience

By CEC

Can customer experience save lives? In the current age of customer experience, is quality healthcare enough? Over the last two weeks in Sydney and Melbourne we had three healthcare leaders come together and speak at a breakfast event to discuss their viewpoints and how their organisations are responding to a rapidly changing marketplace. Aimee Defries … Read More

NPS Leaders: How to be the best

NPS Leaders: How to be the best

By CEC

In the first of our 2017 breakfast series, we hosted David Tudehope, CEO of Macquarie Telecom (Sydney and Melbourne) and Andrew Smith, Director of Customer Strategy & Design (Melbourne). Macquarie Telecom Group has achieved the highest corporate Net Promoter Score (NPS) in Australia, over +60. David told the story of their transformation and share his … Read More