New Ways of Working – a Breakfast Event Recap

New Ways of Working – a Breakfast Event Recap

By Imogen Moore

  We put the question, ‘How are leading organisations dealing with significant change?’ to three guest speakers from Westpac, Atlassian and NSW Department of Finance, Services and Innovation at the latest event in our breakfast series ‘New Ways of Working’. We heard the speakers discuss disruption, new business models, ecosystems, human centred design and digital … Read More

Keeping employees engaged in the services industry

Keeping employees engaged in the services industry

By CEC

Last week, we ran another of our regular CEC Breakfast event series.  Steven Issa, Director Service Centres of Service NSW, presented to our early morning guests. Steven shared the exceptional customer experience journey that Service NSW has gone through, which started in 2013 with a Voice of the Customer survey. Steven elaborated on how the … Read More

Mastering CX in transport & infrastructure

Mastering CX in transport & infrastructure

By CEC

Last week in Melbourne and Sydney, CEC held the latest event in our breakfast event series. Three guest speakers from the transport and infrastructure industry came together to discuss their viewpoints on how customer experience impacts their organisations and the industry as a whole. Emilie Perrot from Yarra Trams, Mark Byrne from Transurban and Larry … Read More

CEC’s Social:Light Vivid Event

CEC’s Social:Light Vivid Event

By CEC

On Thursday 15 June clients and colleagues joined the CEC team for drinks, canapés, music and chat, whilst enjoying stunning treetop views of the Vivid festival lights at Circular Quay. CEC’s design centre in Sydney is perched in the perfect position to revel in the Vivid light experience, and we wanted to share our unique … Read More

Transforming the patient experience

Transforming the patient experience

By CEC

Can customer experience save lives? In the current age of customer experience, is quality healthcare enough? Over the last two weeks in Sydney and Melbourne we had three healthcare leaders come together and speak at a breakfast event to discuss their viewpoints and how their organisations are responding to a rapidly changing marketplace. Aimee Defries … Read More

NPS Leaders: How to be the best

NPS Leaders: How to be the best

By CEC

In the first of our 2017 breakfast series, we hosted David Tudehope, CEO of Macquarie Telecom (Sydney and Melbourne) and Andrew Smith, Director of Customer Strategy & Design (Melbourne). Macquarie Telecom Group has achieved the highest corporate Net Promoter Score (NPS) in Australia, over +60. David told the story of their transformation and share his … Read More

CEC celebrates

CEC celebrates

By CEC

On Thursday 24 November we officially launched our stunning new design studio located in Sydney’s Macquarie Place. Thank you to everyone who joined us for the occasion. We look forward to many more gatherings, collaborations and celebrations in our exciting new environment.  

Building a customer-centric culture

Building a customer-centric culture

By Sean Lurie

July 5th and 19th, 2016 For the latest in our Breakfast Series, Building a Customer-Centric Culture, we invited Dr. Linden Brown, author of the book “The Customer Culture Imperative”, and Dr. David Cooke, Managing Director of Konica Minolta Australia, to share their perspectives on the importance of customer centricity in today’s organisations. What does it … Read More

CX in the city

CX in the city

By CEC

May 17th and 25th, 2016 Over 90 attendees joined us bright and early in Sydney and Melbourne to hear Peter Lemon, Manager of Customer Insights at Qantas (Sydney), Kate Mann, Manager of Brand and Market Research (Melbourne) and Mark Capps, Regional Manager of Community Operations at UBER (Sydney and Melbourne) discuss what they’ve learned about … Read More

The future of CX – what’s next?

The future of CX – what’s next?

By Edric Verbeek

April 6th and 7th, 2016 This week, we hosted the CEO and founder of inQuba, Mike Renzon in Melbourne and Sydney for our Future of CX Breakfast Event. Mike took over 100 industry leaders through a journey of what he sees as the future of Customer Experience, #CXtended. The importance of empathy Mike had fond … Read More