CEC celebrates

CEC celebrates

By CEC

On Thursday 24 November we officially launched our stunning new design studio located in Sydney’s Macquarie Place. Thank you to everyone who joined us for the occasion. We look forward to many more gatherings, collaborations and celebrations in our exciting new environment.  

Building a customer-centric culture

Building a customer-centric culture

By Sean Lurie

July 5th and 19th, 2016 For the latest in our Breakfast Series, Building a Customer-Centric Culture, we invited Dr. Linden Brown, author of the book “The Customer Culture Imperative”, and Dr. David Cooke, Managing Director of Konica Minolta Australia, to share their perspectives on the importance of customer centricity in today’s organisations. What does it … Read More

CX in the city

CX in the city

By CEC

May 17th and 25th, 2016 Over 90 attendees joined us bright and early in Sydney and Melbourne to hear Peter Lemon, Manager of Customer Insights at Qantas (Sydney), Kate Mann, Manager of Brand and Market Research (Melbourne) and Mark Capps, Regional Manager of Community Operations at UBER (Sydney and Melbourne) discuss what they’ve learned about … Read More

The future of CX – what’s next?

The future of CX – what’s next?

By Edric Verbeek

April 6th and 7th, 2016 This week, we hosted the CEO and founder of inQuba, Mike Renzon in Melbourne and Sydney for our Future of CX Breakfast Event. Mike took over 100 industry leaders through a journey of what he sees as the future of Customer Experience, #CXtended. The importance of empathy Mike had fond … Read More

Listen to your customers: success stories

Listen to your customers: success stories

By CEC

February 25th and March 3rd, 2016 This Thursday we replicated our Listen to your customers: Success stories event in Melbourne. We featured a new panellist, Kirk Edwards CEO of Village Cinemas Australia who joined Sean O’Malley, Director of Operations Transformation & Contact Centres at AMP, and Raelene Smith, Head of Marketing Insights & Business Transformation … Read More

Gerard Corcoran on using design thinking to drive innovation

Gerard Corcoran on using design thinking to drive innovation

By Imogen Moore

October 15th, 2015 “If we don’t do it, we’ll die”. Darwinian Theory tells us that if we don’t adapt, we will become extinct. Gerard Corcoran, CEO of HASSELL Studio, visited CEC to convey his experience in Design and Innovation. The crux of his message was twofold. Gerard outlined the importance of not just designing beautiful … Read More

Celebrating CX Day

Celebrating CX Day

By CEC

October 7th, 2015 On Tuesday night we were delighted to celebrate Customer Experience (CX) Day with people who share our passion for fantastic customer experiences! CX Day is a global celebration of companies and professionals that create great experiences for their customers. We invited CX professionals, UX designers, people from big companies, small start ups … Read More

Customer satisfaction and loyalty

Customer satisfaction and loyalty

By Edric Verbeek

May 5th and 7th, 2015 Last week, we were fortunate to host 80 people from some of Australia’s biggest and best organisations to discuss one question: ‘How do we get our customers to like us?’ On the face of it, this is a simple question, but very few companies have answered it successfully. We had … Read More

Lessons in Leadership with Brian Schwartz

Lessons in Leadership with Brian Schwartz

By Edric Verbeek

March 4th, 2015 We were fortunate to have Brian Schwartz speak at a breakfast event at CEC – Raj had caught up with him shortly after Australia’s Asian Cup win and the idea to host an event on Leadership and Sport was hatched. There are some great insights and stories below, so read on if … Read More