Celebrating CX Day

Celebrating CX Day

By CEC

October 7th, 2015 On Tuesday night we were delighted to celebrate Customer Experience (CX) Day with people who share our passion for fantastic customer experiences! CX Day is a global celebration of companies and professionals that create great experiences for their customers. We invited CX professionals, UX designers, people from big companies, small start ups … Read More

Customer satisfaction and loyalty

Customer satisfaction and loyalty

By Edric Verbeek

May 5th and 7th, 2015 Last week, we were fortunate to host 80 people from some of Australia’s biggest and best organisations to discuss one question: ‘How do we get our customers to like us?’ On the face of it, this is a simple question, but very few companies have answered it successfully. We had … Read More

Lessons in Leadership with Brian Schwartz

Lessons in Leadership with Brian Schwartz

By Edric Verbeek

March 4th, 2015 We were fortunate to have Brian Schwartz speak at a breakfast event at CEC – Raj had caught up with him shortly after Australia’s Asian Cup win and the idea to host an event on Leadership and Sport was hatched. There are some great insights and stories below, so read on if … Read More