Different thinking. Different outcomes.

We are an independent consulting firm, specialising in customer experience. We apply design thinking to business problems to get different, more innovative outcomes that create better customer experiences. We design and deliver new products, services and ecosystems for large organisations and government.

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The Customer Experience Company – our rebrand story

The Customer Experience Company – our rebrand story

By Kerry Hewitson

We recently launched the new visual branding for The Customer Experience Company (CEC) along with creating and moving into a stunning new purpose-designed working environment. It has been such a transformative and empowering experience, we wanted to share our story. A bit of background in case you don’t know us: The Customer Experience Company is … Read More

How much longer will healthcare remain immune to disruption?

How much longer will healthcare remain immune to disruption?

By Nick Sadowsky

The healthcare industry has eluded disruption for some time, but an increasing number of potential disruptors have been entering the arena over the last 12 months. From IBM’s Watson, that recently diagnosed a rare form of leukaemia in 10 minutes, to the local 1stAvailable.com online booking platform, which also offers a range of other services … Read More

CX in transport & infrastructure breakfast events

CX in transport & infrastructure breakfast events


Last week in Melbourne and Sydney, CEC held the latest event in our breakfast event series. Three guest speakers from the transport and infrastructure industry came together to discuss their viewpoints on how customer experience impacts their organisations and the industry as a whole. Emilie Perrot from Yarra Trams, Mark Byrne from Transurban and Larry … Read More

We get results

Designing and delivering better customer experiences

We use Design Thinking to solve business problems. Everything we do is founded in customer needs and behaviours, whether it be strategy, design or culture change. We are open, transparent and outcome focused. We believe in less paper, less talk and more action.

Strategy & transformation | Design & delivery | People & culture | Listen, learn & act

What it's like to work at The Customer Experience Company

Working at CEC brings exciting challenges every day. Just this year we have helped to define the future of digital government, flipped toll roads on their head and re-imagined the camping experience in National Parks.

We are constantly evolving better ways of solving ever more important problems. Right now we are focused on using analytics to maximise the effectiveness of our empathetic design methods and to help our clients to make better decisions for their customers and their organisations.

At CEC, everyone is empowered to stretch themselves, influence how we work and create a meaningful impact for our clients. Working with such a diverse team brings the benefit of different perspectives, but we all unite around the customer. That's what makes CEC special.

Careers at CEC