Different thinking. Different outcomes.

We are an independent consulting firm, specialising in customer experience. We apply design thinking to business problems to get different, more innovative outcomes that create better customer experiences. We design and deliver new products, services and ecosystems for large organisations and government.

How does your NPS compare in Australia?

Find out with the CEC 'Australian NPS Pulse Check' benchmark
Earn the right to delight

Earn the right to delight

By Nick Sadowsky

The secret to growing advocacy is delighting your customers, right? Yes, but it could backfire unless you get your core offering right first. Your core offering is the value your customers can’t do without. Imagine your offering as a skyscraper and you are competing to be the tallest building in the city. Your core is … Read More

Transforming the Patient Experience

Transforming the Patient Experience


Can customer experience save lives? In a new study by UNC Health Care, a negative patient experience is directly linked to surgical complications. Join us to hear how leading Australian healthcare organisations are focusing on patient experience to transform their business, and improve people’s lives when it matters the most. Guest speakers Aimee Defries, RSL … Read More

We get results

Designing and delivering better customer experiences

We use Design Thinking to solve business problems. Everything we do is founded in customer needs and behaviours, whether it be strategy, design or culture change. We are open, transparent and outcome focused. We believe in less paper, less talk and more action.

Strategy & transformation | Design & delivery | People & culture | Listen, learn & act

What it's like to work at The Customer Experience Company

Working at CEC brings exciting challenges every day. Just this year we have helped to define the future of digital government, flipped toll roads on their head and re-imagined the camping experience in National Parks.

We are constantly evolving better ways of solving ever more important problems. Right now we are focused on using analytics to maximise the effectiveness of our empathetic design methods and to help our clients to make better decisions for their customers and their organisations.

At CEC, everyone is empowered to stretch themselves, influence how we work and create a meaningful impact for our clients. Working with such a diverse team brings the benefit of different perspectives, but we all unite around the customer. That's what makes CEC special.

Careers at CEC