Different thinking. Different outcomes.
We are an independent consulting firm, specialising in customer experience. We apply design thinking to business problems to get different, more innovative outcomes that create better customer experiences. We design and deliver new products, services and ecosystems for large organisations and government.
Harness the power of reputation Compliance is “the action or fact of complying with a wish or command” and is an inherently reactive process. Corporate landscapes are changing, and the need to properly listen to the voice of your customer is more important than ever. Intrinsically motivating your employees is the most effective way of … Read More
It might seem strange to think of prisoners as customers, but if you consider that taxpayers pay for prisons, that makes us and prisoners recipients of a service we all pay for to varying extents. The difference between incarcerated and free citizens is that those in prison use different parts of the corrections services for … Read More
In the first of our 2017 breakfast series, we will be sharing Macquarie Telecom Group’s success story to achieve the highest corporate Net Promoter Score (NPS) in Australia, over +60. David Tudehope, CEO of Macquarie Telecom Group, will tell the story of their transformation and share his experiences on how to achieve similar results. CEC … Read More
We get results
Designing and delivering better customer experiences
We use Design Thinking to solve business problems. Everything we do is founded in customer needs and behaviours, whether it be strategy, design or culture change. We are open, transparent and outcome focused. We believe in less paper, less talk and more action.
Strategy & transformation | Design & delivery | People & culture | Listen, learn & act
What it's like to work at The Customer Experience Company
Working at CEC brings exciting challenges every day. Just this year we have helped to define the future of digital government, flipped toll roads on their head and re-imagined the camping experience in National Parks.
We are constantly evolving better ways of solving ever more important problems. Right now we are focused on using analytics to maximise the effectiveness of our empathetic design methods and to help our clients to make better decisions for their customers and their organisations.
At CEC, everyone is empowered to stretch themselves, influence how we work and create a meaningful impact for our clients. Working with such a diverse team brings the benefit of different perspectives, but we all unite around the customer. That's what makes CEC special.