Unsurprisingly, I spend quite a lot of my life talking about what great customer service looks like. But when my friend Ian Lowe gave the example of a travel agent who goes the extra mile being a great experience, it jarred with me. Teetering as I do between Gen X and Y, I can't think of anyone in my peer group who would use a travel agent. They're a relic of my parent's generation, with their gaudy storefronts and cheesy adverts. We automatically go online, assuming that by cutting out the middleman and doing the hard work ourselves, we will earn the best deal.
We were fortunate to have Brian Schwartz speak at a breakfast event at CEC – Raj had caught up with him shortly after Australia's Asian Cup win and the idea to host an event on Leadership and Sport was hatched. There are some great insights and stories below, so read on if you're interested in football, leadership or both!
Find out more about our partnership with inQuba.
When it comes to technology departments, design is often seen as a project stage you go through. However, in today’s a world of continual rapid change, design is more a mindset and skill-set which is embedded throughout all operating procedures. Digital IT teams have largely led the way, but most of IT is still ‘traditional’ in its thinking. In this article I explore why and what we can do about it.
We are expanding our Digital and Mobility team.
Large, enterprise clients with challenging and highly visible projects.
Opportunity to broaden your skills into Service Design (CX) and Consulting.
“Whilst there were other organisations that helped, we could not have done this without CEC.”