Different thinking. Different outcomes.

We are an independent consulting firm, specialising in customer experience. We apply design thinking to business problems to get different, more innovative outcomes that create better customer experiences. We design and deliver new products, services and ecosystems for large organisations and government.

Are prisoners customers?

Are prisoners customers?

By Jake Blecher

It might seem strange to think of prisoners as customers, but if you consider that taxpayers pay for prisons, that makes us and prisoners recipients of a service we all pay for to varying extents. The difference between incarcerated and free citizens is that those in prison use different parts of the corrections services for … Read More

Fix the share economy

Fix the share economy

By Jake Blecher

From our previous blog, “The Not Sharing Economy”, we covered the issues with the share economy. How will the share economy address these issues? One option is to entirely disavow themselves of the problem, simply providing a platform and letting people make their own decisions. Do people have the right to choose who they share … Read More

CEC celebrates

CEC celebrates

By CEC

On Thursday 24 November we officially launched our stunning new design studio located in Sydney’s Macquarie Place. Thank you to everyone who joined us for the occasion. We look forward to many more gatherings, collaborations and celebrations in our exciting new environment.  

We get results

Designing and delivering better customer experiences

We use Design Thinking to solve business problems. Everything we do is founded in customer needs and behaviours, whether it be strategy, design or culture change. We are open, transparent and outcome focused. We believe in less paper, less talk and more action.

Strategy & innovation | Design & delivery | People & culture | Listen, learn & act

What it's like to work at The Customer Experience Company

Working at CEC brings exciting challenges every day. Just this year we have helped to define the future of digital government, flipped toll roads on their head and re-imagined the camping experience in National Parks.

We are constantly evolving better ways of solving ever more important problems. Right now we are focused on using analytics to maximise the effectiveness of our empathetic design methods and to help our clients to make better decisions for their customers and their organisations.

At CEC, everyone is empowered to stretch themselves, influence how we work and create a meaningful impact for our clients. Working with such a diverse team brings the benefit of different perspectives, but we all unite around the customer. That's what makes CEC special.

 
Careers at CEC

Laurence