Different thinking. Different outcomes.

We are an independent consulting firm, specialising in customer experience. We apply design thinking to business problems to get different, more innovative outcomes that create better customer experiences. We design and deliver new products, services and ecosystems for large organisations and government.

How does your NPS compare in Australia?

Find out with the CEC 'Australian NPS Pulse Check' benchmark
Compliance vs. Reputation

Compliance vs. Reputation

By Sean Lurie

Harness the power of reputation Compliance is “the action or fact of complying with a wish or command” and is an inherently reactive process. Corporate landscapes are changing, and the need to properly listen to the voice of your customer is more important than ever. Intrinsically motivating your employees is the most effective way of … Read More

NPS Leaders: How to be the best

NPS Leaders: How to be the best


In the first of our 2017 breakfast series, we will be sharing Macquarie Telecom Group’s success story to achieve the highest corporate Net Promoter Score (NPS) in Australia, over +60. David Tudehope, CEO of Macquarie Telecom Group, will tell the story of their transformation and share his experiences on how to achieve similar results. CEC … Read More

We get results

Designing and delivering better customer experiences

We use Design Thinking to solve business problems. Everything we do is founded in customer needs and behaviours, whether it be strategy, design or culture change. We are open, transparent and outcome focused. We believe in less paper, less talk and more action.

Strategy & transformation | Design & delivery | People & culture | Listen, learn & act

What it's like to work at The Customer Experience Company

Working at CEC brings exciting challenges every day. Just this year we have helped to define the future of digital government, flipped toll roads on their head and re-imagined the camping experience in National Parks.

We are constantly evolving better ways of solving ever more important problems. Right now we are focused on using analytics to maximise the effectiveness of our empathetic design methods and to help our clients to make better decisions for their customers and their organisations.

At CEC, everyone is empowered to stretch themselves, influence how we work and create a meaningful impact for our clients. Working with such a diverse team brings the benefit of different perspectives, but we all unite around the customer. That's what makes CEC special.

Careers at CEC