The Customer Experience Company's Managing Director, Raj Mendes, made a keynote presentation at Melbourne and Sydney's SalesForce Essentials 2014 with a look at how digital shouldn't be the only focus on developing a customer centric organisation.
As the year draws to a close, another fresh, young round of graduates are entering the job market with wide eyes, ready to change the world. Amongst those are the 2014 graduates from The University of New South Wales’s Industrial Design program.
CEC had the pleasure being a part of their graduate show: Industria last Friday night. We’re lucky enough to have a number of industrial design graduates working with us, amongst them is Edric Verbeek-Martin, also graduating with this year and part of our team finding solutions to big problems for our clients.
We were asked by a client if changing their Call Centre welcome and closing statements was worth the effort...? The Customer Experience Company took to the phones to find out.
Our mission was to judge how important the welcome and closing statements of a call centre are when it comes to differentiating 'award winning' service companies from the rest of the pack.
At CEC we love talking about how we can make the world a more usable and customer-focused place. This Thursday we got the chance to talk to a fantastic group of people who care about this just as much as we do. Thursday was World Usability Day, a whole day dedicated to what we as professionals do every day. We gathered everyone from UX and CX designers to executives from big corporates and small design houses, so we could share experiences, answer some questions and just have a chat.
We are expanding our Digital and Mobility team.
Large, enterprise clients with challenging and highly visible projects.
Opportunity to broaden your skills into Service Design (CX) and Consulting.
“Whilst there were other organisations that helped, we could not have done this without CEC.”