About CEC
At CEC, we help organisations design and deliver experiences that drive loyalty and growth and the operations to scale them efficiently.
Established in 2003, we bring deep expertise across strategy, design, digital product engineering, and transformation, working with you from defining your direction to deploying solutions that deliver measurable results.
Who we work with
We partner with leaders who understand that customer experience and commercial performance are two sides of the same outcome.
Our clients span enterprise and mid-tier organisations across financial services, healthcare, government, education, and beyond. What unites them is ambition: to create experiences people value. Together, we've helped shape some of Australia's most significant service transformations, from Service NSW's government service consolidation to enterprise-wide digital product ecosystems.
How we work with you
From insight to impact
We ground every decision in insight and can move rapidly from research to strategy to working experiences and products. We take a human-centred approach to solving complex challenges, leading to adopted and enduring impact. We apply systems thinking and design thinking to holistically consider your customers, employees, and stakeholders in the design of meaningful products, experiences, and operations.
End-to-end integration
Many boutique firms specialise in strategy or design or technology. We integrate them seamlessly. This means no momentum lost between phases, no misalignment between what's designed and what's delivered, and no gap between vision and execution.
Building capability
We transfer skills to sustain your change. Our teams work side by side with yours, embedding project knowledge and practices and building confidence through real delivery. When we leave, you're equipped to own your progress and continue evolving independently. Co-delivery isn't just important to us; it's how we measure success.
Outcomes over outputs
We're measured by the metrics that matter to your board and those you serve: higher customer satisfaction and ease, lower cost-to-serve, increased loyalty, faster time-to-value, and sustained growth. Every initiative we design, every product we build, every change we embed is accountable to delivering measurable improvement.
Our commitment to you
We are empathetic to your challenges, committed to your success, and brave enough to tell you what needs to change.
We bring unbiased guidance, honest challenge, and the discipline to focus on what matters most. We help you make the right choices about where to invest, what to digitise, and how to adopt emerging technologies like AI responsibly and effectively.
Leadership
We lead the way we work: curious, empathetic and candid, with the senior people who scope an engagement staying on it.
