Case studies

Club 4X4: from idea to a live self-service portal for 90,000 members in months

Club 4X4 replaced a phone-only claims and policy service with a self-service portal, built in weeks on top of its existing core system, and is already on track to substantially reduce routine call volume.

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Accelerating low-code Development at Zurich Insurance

The Customer Experience Company (CEC) created a Mendix design system for Zurich Insurance that accelerated their digital sales transformation by enabling consistent, scalable application development.

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Lion launches Lion Marketplace - an industry-leading, mobile-first digital experience with customer at the heart

Lion makes it easier for customers to do business with the launch of Lion Marketplace. In 2022, it received a Good Design Award in recognition of outstanding design and innovation.

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Three ways we build with you

1.Technical Architecture & Design

Buy what is common. Design what differentiates.

We help you decide what to buy and what to build, then design the system and solution architecture for the layer that makes your organisation different.

Why it matters

The wrong architecture locks you into someone else's roadmap. We help you design the layer that's actually worth owning.

This includes

  • Build vs buy analysis

  • System and solution architecture

  • Technical design and requirements

2.Software & Product Development

A working product that we develop with you.

We design and ship working products with your team, fitted to how you operate, not configured around someone else's product. The team that designs the architecture builds the product, so nothing gets lost in a handoff.

Why it matters

The product is where customers and staff actually experience the strategy. If it is built around a vendor's defaults, you inherit their constraints. If it is built for how you operate, you own the layer that differentiates.

This includes

  • Customer portals and apps

  • Internal platforms and workflow tools

  • AI-native delivery, built lean

3.DevOps & Delivery

You own it. We make sure you can run it.

We put the product into your environment and set up the delivery, monitoring and support practices your team needs to run and evolve it.

Why it matters

We build the solution, then make sure your team can run and evolve it, so you're not left depending on anyone for ongoing support.

This includes

  • Client-owned IP, no lock-in

  • Runs inside your environment

  • Continuous integration and continuous delivery or deployment (CI/CD), monitoring and ongoing support

Our approach

One team, start to finish

Strategy, design and engineering stay together, so context isn't lost between a deck firm and a systems integrator.

Built to be owned

Everything ships inside your environment, on your infrastructure. Nothing depends on ours.

AI-native, built lean

We use AI in how we design, write and ship software, so a small senior team delivers what used to take a factory. Faster to market, still yours to own.

Have a product problem worth owning?

Book a conversation about the experience you need in market.

Will Fagan

Will Fagan

Product & Delivery Director

Ken Raley

Ken Raley

Engineering Director